Eliminate Turbulence in Your Apps and Workflows

We implement the software layer that keeps a business running smoothly

  • Connect forms, CRM, scheduling, billing, support

  • Stop duplicate data entry and broken handoffs

  • Route work automatically, not by memory

  • One source of truth across the stack

  • Operationalize AI

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US-based. Built for teams who value speed and precision.

Problems we solve

If any of these are true, you’re in the right place:

  • Work breaks between systems. Forms, e-sign, scheduling, CRM, accounting, and support don’t agree on what’s true. 

  • Handoffs are manual and fragile. A process “works” until a key person is out or the volume spikes.

  • Data gets entered multiple times. That creates errors, delays, and finger-pointing.

  • Reporting is fiction. Dashboards look nice but don’t match operational reality.

  • Vendor chaos. Multiple tools and contractors, no single accountable owner.

That’s what we fix, using workflow automation, system integration, internal tools, and pragmatic AI where it actually reduces time or errors.

How we fix it

Workflow Automation

Replace manual handoffs with a workflow you can trust:

  • Intake

  • Approvals

  • Routing

  • Notifications

  • Document generation

  • Assessments

Systems
Integration

Make your tools behave like one system, with one source of truth:

  • Forms

  • E-sign

  • Scheduling

  • CRM

  • Accounting

  • Support

  • Analytics

Internal Tools and Portals

Fill the gaps so the process doesn’t live in spreadsheets:

  • Dashboards

  • Mobile workforce apps

  • Customer portals

  • Document parsing

  • Knowledgebases

  • Text, voice or video agents

Specialties

Formstack/Intellistack implementations and optimization

When Forms and Documents are core to your operations, we’re a top Formstack/Intellistack partner. Migrations (from JotForm, Google Forms, Typeform, Gravity Forms), custom form behavior, integration, and workflow hardening.

Learn more about Formstack Consulting

AI for Operations

We help teams adopt AI where it actually reduces time, errors, or headcount pressure, without turning the business into a beta tester.

Common implementations

  • Document intake, extraction, and routing (turn emails and PDFs into structured work)

  • Knowledge assistant (answers questions from your real docs and systems)

  • “AI-assisted workflows” inside your existing tools, not a separate AI toy

Tools we commonly implement

Tools we work with regularly

Formstack, Intellistack, Airtable, Monday, Jira, Asana, Smartsheet, Notion, Trello, Zapier, Make, Pipedrive, HubSpot, Salesforce, Calendly, QuickBooks, Stripe, Square, Paypal, Plaid, Twilio, Google Workspace, Microsoft 365, Sharepoint, Slack, Microsoft Teams, Zoom, Mailchimp, Databricks, Metabase, Clio, NetDocuments, Docusign, Jobber, Webflow, Squarespace, Shopify, AWS, Azure, PostgreSQL, MySQL, SQL Server and many more.

We’ll work with what you already have and recommend changes only when it improves outcomes.

Typical Outcomes

  • A workflow you can trust, with clear ownership, fewer handoffs, and fewer things that “only Bob knows.”

  • Systems that behave like one system, with clean data flow between forms, CRM, scheduling, billing, and reporting.

  • Faster turnaround, because approvals, routing, and follow-ups stop relying on memory and inbox archaeology.

  • Visibility that matches reality, with dashboards and reports tied to real operational data.

  • Delivery in weeks, not quarters, with a scope that stays tight and a quality bar that stays high.

How it works

  • Stage 1: Assessment


    What you get:
    • Goals clarified and prioritized
    • Current systems and workflows mapped
    • Constraints identified (security, compliance, integrations, budget, timeline)
    • “Ideal state” defined, in plain English
    • A short list of the highest-leverage opportunities

    Typical effort: a few hours to a few weeks

  • Stage 2: Planning


    What you get:
    • A scoped plan to reach the goals
    • MVP or phased delivery strategy
    • Architecture direction and key decisions called out
    • Vendor and build/buy recommendations
    • Budget and timeline ranges you can actually plan against

    Typical effort: a few hours to a few weeks

  • Stage 3: Implementation


    What you get:
    • Help buying or building the systems required
    • Vendor selection, coordination, and accountability
    • Delivery leadership to keep the work aligned to the plan
    • Full end-to-end implementation of the solution
    • Quality, security, and operational readiness guidance

    Typical effort: a few days to a few months

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Who this is for

Runway Hero is a fit for teams who run on process, and feel the friction every day, for example:

  • Professional services (law firms, CPA firms, wealth managers, agencies) with intake, approvals, document generation, and billing handoffs that still live in email.

  • Multi-location service businesses (health and wellness, home services, specialty repair) that need consistent workflows across locations and clean reporting.

  • Membership organizations and private clubs that manage onboarding, events, communications, payments, and internal ops across multiple tools.

  • B2B service companies with complex onboarding, renewals, compliance checklists, or multi-step fulfillment that breaks between systems.

  • Manufacturers and distributors trying to connect quoting, ordering, inventory/ERP, support, and customer communication without building a monster.

If you’re dealing with repeated handoffs and the same data being entered multiple times, we can help.

Need ongoing technical leadership?

When you have momentum and want a steady senior voice to keep decisions aligned, we offer an ongoing advisory retainer. This works especially well when you’re coordinating vendors, preparing to hire, or evolving architecture as the business changes.

Common outcomes

  • Weekly decision cadence that keeps work unblocked

  • Architecture and integration reviews before problems ship

  • Vendor oversight and accountability

  • Roadmap tuning as reality changes

  • Hiring support and technical bar setting

Discuss Advisory Options

EXAMPLE WORK

  • Rx-360

    Pharmaceutical nonprofit based in Philadelphia, PA that needed help modernizing a supplier assessment questionnaire framework from paper based forms to a modern digital platform.

  • Graffito SP

    Commercial real estate agency based in Boston, MA that needed help realizing an idea to build a product to help manage base plus rent models.  Runway Hero helped them conceptualize and design https://baseplus.tech

  • Crothall Healthcare

    Hospital support services provider based in Wayne, PA that needed help modernizing their SOPs from paper into a multi-modal digital format.

  • The Hermitage Club

    Upscale private ski resort located in Wilmington, VT that needed both technology strategy guidance and implementation assistance with infrastructure, security, business process automation, application architecture and data intelligence.

  • Boss-Up Taxes

    Tax preparation firm based in Houston, TX that needed help with client intake.  Migrated from Jotform to Formstack, consolidated forms across locations, enabled secure form pre-fill for returning clients, translated the form to multiple languages and integrated with several backend systems.

  • AliMed

    Medical Device Manufacturer and Reseller based in Dedham, MA that needed strategy help navigating a ERP and E-commerce overhaul

  • Nevada Counsel

    Estate Planning law firm based in Sparks, NV that needed help with document automation across many complex workflows, enabling them to offer fixed-price self-service products and lead generation tools leveraging custom built AI-based tools.

  • Orange Benefit Fund

    Insurance agency based in Ontario, Canada that needed help maintaining a highly complex client intake form on Formstack.

  • Broomstones Curling Club

    600 member top-tier curling club based in Wayland, MA that needed help modernizing their website, establishing a cutting edge automated live streaming platform, managing their point of sale system, accounting system and information management system.

  • Bestie Defense

    Personal self defense device manufacturer based in Los Angeles, CA that needed help build a highly customized checkout process for online sales and in-person at trade shows serving both B2B and B2C

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Meet Our Founder

A smiling man wearing a light gray blazer and a checkered shirt standing in a modern office environment with glass walls and office chairs.

Joe Schwendt

Hi, I’m Joe Schwendt, Founder & CEO of Runway Hero, and I help organizations make smart technology investments that drive growth and efficiency, without wasted spend or vendor chaos. I have 30 years of experience designing, building, and leading web, mobile, and platform work, with deep experience in healthcare and other regulated environments where quality and security matter. My focus is simple: clarify the goal, map what’s real today, define a practical roadmap, and guide implementation so the work stays coherent and predictable. If you need senior technical leadership without a full-time CTO, let’s talk.

Let's discuss your business
 

Everywhere you are

While our team is 100% remote, our Boston-based leadership is eager to meet with you. Our founder is a pilot and loves to fly.

Light aircraft parked on a runway at sunset, with trees in the background.