Runway Hero Terms and Conditions

Revised: October 17, 2026

Effective: October 17, 2026

1. Our agreement with you

These Terms and Conditions govern your access to websites, applications, browser extensions, software, content, tools, and services provided by Runway Hero LLC, doing business as Runway Hero ("Runway Hero," "we," "us," or "our"), collectively the "Services." They apply to our current and future Services when these Terms are presented as their governing agreement. Certain sections apply only when you use the corresponding functionality.

You must be at least 18 and legally able to enter this agreement. If you act for an organization, you represent that you have authority to bind it. "You" includes that organization where applicable.

You agree when you affirmatively accept these Terms or otherwise enter an agreement that clearly incorporates them. An explicit acceptance required for a purchase or consequential operation must occur before that operation. We do not treat merely receiving a background update as acceptance. If you do not agree, do not undertake the activity requiring acceptance.

Section 15 provides for individual arbitration and a class-action waiver, with exceptions and a 30-day opt-out. These provisions affect how you and Runway Hero resolve disputes.

The Privacy Policy explains personal-information handling; agreement to these Terms is not blanket consent to optional processing. An order or checkout specifies the product, price, period, and included features. A separately signed client agreement, statement of work, or data-processing agreement controls conflicts for the services it covers. An order does not change these legal protections unless we expressly agree in writing. Mandatory law and applicable app-store requirements prevail where they cannot lawfully be displaced.

2. Access, licenses, and accounts

Subject to these Terms and applicable fees, we grant you a limited, nonexclusive, nontransferable license to access and use the Services for their intended personal or internal business purposes, or to perform authorized work for your clients where the relevant Service supports that use. Store-authorized sharing and mandatory statutory rights remain available. We retain all rights not granted. A subscription grants access for its valid period, not ownership of the software or a perpetual entitlement to future functionality.

Protect your account, devices, credentials, and connected-service permissions. Provide accurate information and notify us of suspected unauthorized access. You are responsible for activity you authorize and for your personnel's compliance when using Services for your organization. You are not responsible under this clause for unauthorized activity caused by our breach of a legal duty.

You may not unlawfully access systems or data, bypass access controls or licensing, interfere with security or service availability, distribute malware, abuse other users, infringe others' rights, or misrepresent your authority. Performing authorized client work does not permit resale, sublicensing, redistribution, or making the Services available as a competing or hosted offering unless we expressly authorize it. You may not otherwise commercially exploit or copy our Services except as authorized. Reverse engineering is restricted only to the extent permitted by law; this does not restrict rights that cannot be waived or applicable open-source license rights.

We may set reasonable usage limits and reject abusive or unauthorized use. You may use an integration only for accounts, information, equipment, and actions you are entitled to access or control.

3. Your content and instructions

You retain ownership of content you provide, including files, forms, messages, records, and other materials ("Your Content"). You grant us a nonexclusive, worldwide, royalty-free license to host, copy, transmit, display, transform, and otherwise process Your Content only as reasonably necessary to provide, operate, support, secure, and improve the Services, carry out your instructions, and comply with law. This includes using service providers bound by appropriate restrictions. The Privacy Policy limits how we use personal information. This license does not authorize selling Your Content or using it to train general-purpose AI models.

Subject to applicable law, third-party rights, and any separately agreed deliverable terms, you may use outputs generated for you through the Services for your lawful personal, business, or client purposes. To the extent we own transferable rights in those outputs, we assign those rights to you. This does not transfer our underlying software, methods, templates, or other preexisting materials, or guarantee that an output qualifies for intellectual-property protection or is free of third-party rights.

You represent that you have the rights and permissions needed for Your Content and instructions, including when they concern another person or organization. Avoid including information unnecessary for the task. Select and review data, recipients, permissions, and automated actions carefully. Using synthetic or redacted information is appropriate for testing when real information is unnecessary.

The license ends when processing is no longer needed for these purposes, subject to lawful retention, backup expiration, and content you have already shared with other users. This does not give us ownership of Your Content or an unrestricted right to publish it.

You grant us permission to use suggestions and feedback to improve our offerings without compensation, but this does not waive confidentiality duties or transfer rights in unrelated content. We retain ownership of our software, methods, documentation, branding, and improvements, subject to any signed agreement governing commissioned deliverables.

4. Third-party services and information

Services may connect to independent platforms, data providers, payment services, stores, devices, and other third parties. Their terms, licenses, charges, permissions, and privacy practices apply to their services. You must maintain required accounts and subscriptions and comply with applicable third-party terms. Our fees do not purchase third-party licenses unless the offer expressly says so.

We do not control third-party availability, accuracy, compatibility, changes, or business decisions, and do not guarantee continued integration. We may adapt or discontinue an integration when needed for legal, security, compatibility, or operational reasons, subject to your mandatory rights and our express paid commitments. Mentioning or supporting a third party does not imply affiliation, certification, authorization, or endorsement.

Publicly sourced information, translations, recommendations, matches, calculations, and generated outputs may be incomplete, inaccurate, or outdated. Independent rights may apply to source material and outputs. You must verify rights and suitability before relying on or distributing them.

5. Automation and AI-assisted features

Where offered, automated and AI-assisted features act on selected inputs and permissions. Outputs can be incorrect, incomplete, inconsistent, or similar to material produced for others. We do not guarantee originality, exclusivity, accuracy, legal compliance, or suitability of an output.

Use appropriate human review before submitting forms, contacting others, changing records, publishing content, making commitments, or taking consequential action. You remain responsible for decisions and instructions you authorize. Do not rely solely on automated output for decisions affecting health, safety, legal rights, finances, employment, or regulated operations. Unless a signed agreement expressly provides otherwise, the Services do not provide professional medical, legal, financial, or other regulated advice.

6. Equipment, activity, and operational use

When a Service works with connected equipment, removable media, operational information, or physical activity, you are responsible for selecting compatible equipment, maintaining backups where appropriate, following manufacturer instructions and applicable rules, and verifying the result before operational use. Successful processing, transfer, or verification by software does not establish that equipment is certified, properly configured, airworthy, or safe for a particular operation.

Do not interact with the Services while operating an aircraft, driving, controlling machinery, or whenever doing so would distract from safe operation. Perform equipment maintenance, database preparation, and media updates while the relevant equipment is safely out of operation. Passive background features and activity tracking do not permit unsafe device interaction. Exercise within your abilities and seek qualified advice when appropriate. The Services are not an emergency service or a substitute for professional judgment or required inspections.

You acknowledge that compatibility problems, interrupted operations, incorrect inputs, unavailable information, defective media, and equipment failures can cause data loss, corruption, downtime, or damage to media, connected equipment, or related systems. You accept the ordinary risks of your chosen use, subject to the nonwaivable rights preserved below. We do not guarantee compatibility with every device or operational environment.

7. Communities and user interactions

Where social or community features are available, information you choose to share may be visible to the selected audience. Do not post unlawful, threatening, harassing, fraudulent, or rights-infringing content. Use reporting controls or the Contact section to report abuse. We may review reported or otherwise flagged content and restrict accounts or remove content to enforce these Terms, protect users, or comply with law. We have no obligation to preapprove every contribution, except where law requires action. We do not guarantee the conduct, identity, or claims of other users.

8. Fees, subscriptions, trials, and cancellation

The offer shown before purchase identifies fees, currency, billing interval, trial conditions, and any recurring charge. You authorize only charges disclosed and accepted through the applicable purchase flow, including applicable taxes. An automatically renewing subscription continues for successive billing periods until canceled. A trial converts to the disclosed paid plan unless canceled before its stated deadline. Eligibility and trial availability may vary by store and account.

Cancel through the purchase platform or the cancellation controls provided for your plan. For purchases made directly from us, use the email in the Contact section if those controls do not work. Cancellation stops future renewals; access normally continues through the paid period. Canceling or deleting an app or deleting your account does not necessarily cancel a store-managed subscription. Manage that subscription with the store as well.

Except where required by law, the purchase platform, or an express written commitment, completed purchases and renewals are nonrefundable and unused time is not credited. This does not restrict valid billing disputes or statutory cancellation and refund rights. Store purchases follow the store's applicable billing and refund procedures.

We may change prospective prices or plan features with notice and any additional consent required by law or the purchase platform. We will not impose a new charge solely by changing these Terms. No particular price, free feature, or trial is guaranteed indefinitely. Failed or reversed payments may result in suspension after any required notice or grace period. Offline access and cross-device access depend on the purchased entitlement, supported platform, and disclosed product functionality.

9. Changes, availability, and termination

We may maintain, update, modify, or retire Services, subject to applicable notice, refund, and contractual obligations. We do not guarantee uninterrupted availability, a particular response time, or indefinite support for a device or integration unless expressly agreed. Security or urgent legal issues may require immediate action.

We may suspend or terminate access for a material breach, nonpayment, unlawful use, or a reasonably identified security or legal risk. Where practical and appropriate, we will give notice and an opportunity to remedy the issue. We may also discontinue a Service with reasonable notice where feasible and honor applicable paid-period and refund obligations. These rights do not authorize arbitrary retention of fees contrary to law.

On termination, your license ends except for any rights that expressly survive. You may request deletion as described in the Privacy Policy. Export functionality and access to locally held files depend on the relevant Service; maintain your own appropriate copies. Ownership, lawful retained-content rights, accrued payment obligations, liability limits, and dispute provisions survive as necessary to give them effect.

10. Confidentiality and security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information and risks. No system is completely secure. You must use reasonable security practices and provide only the access needed for your intended task. A signed confidentiality or data-processing agreement controls the matters it covers. Neither party may use these Terms to excuse a security, confidentiality, notification, or privacy duty that cannot lawfully be excluded.

11. Warranty exclusions

To the maximum extent permitted by law, the Services and outputs are provided "as is" and "as available," without implied warranties of merchantability, fitness for a particular purpose, title, or noninfringement, or warranties arising from course of dealing or usage. We do not warrant error-free results, uninterrupted operation, universal compatibility, or achievement of a business, fitness, operational, or financial outcome. Information from support or marketing does not create a warranty beyond an express commitment we are legally bound to honor.

These exclusions do not override warranties in a separately signed agreement, an express binding offer, or rights and remedies that cannot lawfully be excluded.

12. Limits on liability

To the maximum extent permitted by law, Runway Hero and its officers, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, opportunity, goodwill, data, or use, arising from the Services, even if advised that such loss is possible.

Our combined aggregate liability for claims arising from or relating to the affected product or service will not exceed the greater of US$100 or the fees you paid Runway Hero for that product or service during the 12 months immediately before the event giving rise to the claim. Related events count as one event, and multiple claims do not multiply the cap. Amounts collected for us through an app store count as fees paid; fees you separately pay unrelated providers do not.

These limits apply across legal theories, including contract and negligence, and to claims concerning media, equipment, data, integrations, or outputs, only to the extent permitted by law. They form part of the allocation of risk reflected in our pricing. A separately signed agreement controls any different agreed allocation for its scope.

Nothing in these Terms excludes or limits fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or any other liability to the extent applicable law prohibits its exclusion or limitation. Mandatory consumer rights and legally available remedies remain intact. Where law permits a restriction only in narrower form, it applies only to that lawful extent.

13. Third-party claims arising from your conduct

To the extent permitted by law, you will defend and indemnify Runway Hero and its personnel against third-party claims and reasonable resulting costs, including reasonable legal fees, arising from Your Content infringing others' rights, your unlawful conduct, your unauthorized access or instructions, or your material breach of these Terms. This obligation does not apply to the extent a claim results from our breach, negligence, or other wrongful conduct, and does not waive your own nonwaivable rights.

We will give reasonably prompt notice and reasonable cooperation, at your expense where lawful. You may control the defense with competent counsel. You may not agree to a settlement admitting our liability, imposing nonmonetary obligations on us, or failing to release us without our written consent. We may participate with our own counsel at our expense, except where a conflict or failure to defend reasonably requires separate protection.

14. Law and court venue

Massachusetts law governs these Terms without its conflict-of-law rules, except that the Federal Arbitration Act governs Section 15. Mandatory protections of your place of residence remain available when applicable. Subject to Section 15, the state and federal courts in Massachusetts have exclusive jurisdiction unless mandatory law gives you another forum. Small-claims and other exceptions below remain available.

15. Individual arbitration and dispute resolution

Informal resolution

Before starting arbitration, either party must send a written description of the dispute, relevant account/contact details, and requested resolution to the other. Send notices to the email in the Contact section with the subject "Legal dispute." We will use your account contact information for notices to you. Both parties will attempt good-faith resolution for 30 days after receipt. This does not prevent timely protective filings or urgent relief, or impose a deadline shorter than the applicable limitation period. Limitation periods are tolled during this process to the extent legally effective.

Covered disputes and exceptions

Unless you timely opt out, you and Runway Hero agree to binding individual arbitration of disputes arising from these Terms or the Services, including claims in contract, tort, or statute. Either party may use an eligible small-claims court. Claims that cannot lawfully be arbitrated remain in court. Either party may seek temporary court relief to prevent imminent harm or preserve the status quo pending arbitration without waiving arbitration of the merits.

Courts decide whether an arbitration agreement was formed, which agreement controls, and the enforceability of the class-action waiver. Other questions about this arbitration agreement's scope or enforceability are for the arbitrator to the extent law permits. This provision does not rewrite an already accrued dispute under a different agreement without legally valid assent.

Administrator, process, and costs

JAMS will administer arbitration before one neutral arbitrator under its applicable rules, subject to its Consumer Minimum Standards where applicable. Rules and filing information are available at https://www.jamsadr.com/rules-download and https://www.jamsadr.com/consumer-minimum-standards or through the Contact section. The parties have a reasonable opportunity to participate in selecting the arbitrator and exchange relevant nonprivileged information. The arbitrator will give a reasoned written decision and may award remedies available under applicable law.

Consumer proceedings may take place remotely, on documents by agreement, or at a reasonably accessible location; location must not prevent participation. We will pay fees required of the business under applicable JAMS standards and law. A consumer's required administrator fee will not exceed the applicable consumer limit, and legally required fee waivers remain available. Each party otherwise bears its own lawyers' fees unless applicable law or a lawful award provides otherwise. We do not shift costs to you merely because you bring a good-faith claim or decline settlement.

If JAMS cannot administer, the parties may agree on another administrator; otherwise either may ask a court to resolve administrator availability and any lawful replacement. No party must accept procedures inconsistent with mandatory rights. Ordinary limitation periods apply.

Individual proceedings and preserved remedies

To the extent permitted by law, each party may bring claims only in its own capacity, not as a class representative or class member, and waives jury trial for claims resolved in arbitration. Claims of different customers will not be joined without all affected parties' agreement, except lawful administrative coordination that preserves individual decisions and remedies. This does not obstruct legally required coordinated administration or permit delays designed to prevent claims.

An arbitrator may award individual relief, including statutory remedies. If a requested remedy, including public injunctive relief, must remain available in court, that request may proceed there while other arbitrable issues remain in arbitration, subject to lawful case management. This agreement does not restrict complaints to regulators or participation in government investigations.

Thirty-day opt-out

You may opt out of this arbitration agreement, including its class-action waiver, by emailing the address in the Contact section with the subject "Arbitration opt-out" within 30 days after first accepting it. Include your name, account email if any, and a clear statement that you opt out. No payment, explanation, or cancellation of Services is required. The rest of these Terms continues to apply. We honor valid earlier opt-outs. Opting out does not change a different separately signed agreement unless that agreement says otherwise.

Changes and severability

We will give notice of material changes to this section. You may reject a material arbitration change by emailing the address in the Contact section within 30 days after receiving notice; the previously accepted version remains applicable. A revision does not override a valid earlier opt-out or silently revive arbitration you rejected. Invalid provisions are severed only where doing so preserves a lawful, workable agreement; a court will decide whether an affected claim must instead proceed in court. No unenforceable waiver removes a legally protected remedy.

16. Apple-distributed applications

For an application obtained through Apple, this agreement is with Runway Hero, not Apple. We are responsible for the app, support required by law or our commitments, applicable warranties, and related claims, including intellectual-property claims. Apple has no support duty.

Use is licensed on Apple-branded devices you own or control under Apple's usage rules, including any permitted family or volume sharing. Applicable third-party agreements also remain binding. You represent that you are not in a US-embargoed or designated terrorist-supporting country or on a US restricted-party list.

If the app fails an applicable warranty, you may notify Apple for a purchase-price refund. Apple has no further warranty responsibility to the extent legally permitted; remaining responsibilities belong to us. Our liability cannot be restricted beyond the law. Apple and its subsidiaries may enforce this agreement as third-party beneficiaries upon your acceptance. Apple's mandatory store requirements control any conflict.

17. General provisions

We will post revisions with their effective date and give additional notice or seek renewed agreement when required. Material changes apply prospectively after legally sufficient notice and acceptance; they do not authorize a new use of previously collected information contrary to the Privacy Policy or law. We will preserve the version applicable to an accepted transaction where required.

These Terms and incorporated purchase terms are the agreement for their scope, subject to signed-agreement precedence in Section 1. If a provision is unenforceable, the remainder continues where lawful, subject to Section 15. Failure to enforce a right is not a waiver. You may not assign this agreement without consent except where law permits. We may assign it as part of a merger, reorganization, or transfer of the relevant business, subject to applicable law and the Privacy Policy. Neither party is responsible for delay caused by events beyond reasonable control, without excusing accrued payments or nonwaivable obligations. Electronic notices and records may be used as law permits.

Contact

Runway Hero LLC, doing business as Runway Hero

Email: info@runwayhero.com

Use this contact for questions, support, privacy requests, claims, legal notices, and arbitration opt-outs under these Terms and the Privacy Policy. Include any subject line and information required by the relevant section. Product support channels may also be used for ordinary support.

Business mailing address: 149 Pelham Island Road, Wayland, MA 01778, United States.